| | |  | Lean Software Development | Home » » » » Value Stream Management for the Lean Office | | | | | | | Description: | | Bring Lean Improvements to the Administrative Areas of Your Organization! Extending their eight-step process to the realization of a lean office, Tapping and Shuker use a customer service case studyto illustrate the effectiveness of the value stream storyboard.This popular volume provides organizations with a proven system for implementing lean principles in the office. In addition to providing a thorough overview of basic lean concepts, this book details methods for identifying the administrative activities in need of attention. To address these, it applies the eight-step process for removing waste and reorganizing workflow. Accompanying the book is a CD containing a lean assessment tool, a storyboard template, charts, a team charter, and worksheets.
BONUS CD! Along with this book you receive a CD containing a lean assessment tool, a storyboard template, useful charts, a team charter, forms, reports, and worksheets! | | | Product Details: | | | Author:
| Don Tapping | | Paperback:
| 176 pages | | Publisher:
| Productivity Press | | Publication Date:
| February 20, 2003 | | Language:
| English | | ISBN:
| 1563272466 | | Product Length:
| 10.19 inches | | Product Width:
| 7.38 inches | | Product Height:
| 1.04 inches | | Product Weight:
| 2.08 pounds | | Package Length:
| 10.9 inches | | Package Width:
| 8.5 inches | | Package Height:
| 0.7 inches | | Package Weight:
| 1.15 pounds | | Average Customer Rating:
|  based on 8 reviews |
| | | | Customer Reviews: | |
Average Customer Review:
 ( 8 customer reviews )
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Most Helpful Customer Reviews
50 of 50 found the following review helpful:
 What a welcome addition to the world of lean!Apr 25, 2003
This book is such a welcome addition to my book shelf. I tried so hard last year to try to translate manufacturing value stream mapping to the transactional world and found it very difficult. This book simplifies the approach incredibly. There are some typos in the book as well as one figure that is missing some icons. The bad part about the book is that it does seem to spend a lot of time saying the same thing over and over and over again while skipping over some very important VSM concepts like dealing with multiple flows, etc. You need to have a good background in VSM and lean in order to absorb this book easily. I appreciate the fact though that the authors try to demonstrate the tools on three or four examples throughout the book, but why not put in a few other case studies all the way through???!!! I hate having just one complete case study like in the book Learning to See. Not all situations are the same so having several examples can be very helpful.
30 of 34 found the following review helpful:
 Great Lean Office Workbook!Nov 04, 2003
By Richard L. Rob
This book conveys the essence of how a Lean Office can be achieve. It does a superb job of introducing the concepts and provides practical approaches to solving administrative work flow problems utilizing Lean tools. Highly Recommended, best one out there!
17 of 18 found the following review helpful:
VSM for the OfficeOct 10, 2005
By Robert A. Drensek
I found this to be a good book on translating the tools of manufacturing to an office environment. It communicates all of the basics that are required.
I've attended one of this consulting group's manufacturing classes. I found them to be dead on. I like the way they handled the accounting/cost/metric relationship to lean production. Basically, the current accounting standards will cause you to do things in opposition to what lean principles will have you do.
In some other office scenarios, I think this more traditional approach will not have all the pieces or tools required. I work in an industry where order entry is significantly more complex than the examples presented, a much higher degree of interaction with other players is required, and rework loops are significant part of the process (customer driven rework). ANITECH has an approach that tracks the information flow surrounding the work process, while applying the same lean techniques that are presented in this book.
Tracking the information flow provides an opportunity to sort out, automate, and lean out that information flow. There is tremendous leverage in this concept.
9 of 10 found the following review helpful:
Move Lean into the OfficeJul 25, 2005
By Dale
"Dale"
Value Stream Management for The Lean Office provide me a basic and thorough understanding on how the Toyota Production System can be applied in an office. The authors did a good job in breaking all the Lean tools down into administrative terms. I use this book for all our Lean office projects and would highly recommend anyone attempting to implement Lean in the office to read this.
9 of 11 found the following review helpful:
 Not recommended to get started with VSM for office operationMar 10, 2007
By O. David
This book is really hard to be rated. Knowing already about JIT/Lean and especially about QRM-approach, I was looking for a book about value stream mapping and office operations to get started (beginner).
First of all, lets start to take a look what I found helpful about this book. The book provides good information about related issues as pitch, heijunka, selecting product-families for determining common processes (known to people with part grouping experiences etc.) and especially about the required project-management.
On the other side the book is weak about explaining the VSM technique itself. This is mainly related to the example chosen, which I found hard to understand and not very helpful. E.g. the key about data to be collected - to describe every process-step itself as L/T, processing time and many more - is only weak described. Without this, you might be able to draw your VSM, but the later good overview/ visualization and optimization opportunity is lost. This can be done much better!
Books as e.g. Complete Lean Enterprise do a much better job here and the example of a company used is much better to explain VSM for people working in industrial environment. Reading this book is easy and understandable - straight forward!
As a beginner in this area, I therefore stick to the book Complete Lean Enterprise and for some special issues, I sometimes use this book rated here. This book here looks a little bit like a summary of lots of important different points about VSM, but I'm personally in favore of books based on simple and realistic examples where text and figures can be simply followed. Without the additional and helpful information provided in this book, I would have given it a rating of 2 stars or even less..
Best Regards,
Oliver
See all 8 customer reviews on Amazon.com
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