The most comprehensive Six Sigma reference available, now revised and expanded. Completely rewritten and reorganized, this second edition of The Six Sigma Handbook covers all the basic statistics and quality improvement tools of the Six Sigma quality management system. This new edition reflects the developments in Six Sigma over the past few years and will help maintain the book's position as the leading comprehensive guide to Six Sigma. Key changes to this edition include:

New chapters on DFSS (Design for Six Sigma)

Minitab, the most popular statistical software for Six Sigma

Six Sigma philosophy and values

Flowcharting

SIPOC Coverage of the core problem-solving technique DMAIC (Define, Measure, Analyze, Improve, Control)

Dozens of downloadable, customizable Six Sigma work sheets

New material on important advanced Six Sigma tools such as FMEA (Failure Mode and Effects Analysis)

Average Customer Review: ( 38 customer reviews )
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Some sections, such as the TVM and Risk and Reliability analysis, are missing from the usual BB training and are welcome additions for extending the traditional Six Sigma methodology to `Lean' type projects.

Screen shots of Minitab and Excel make it a useful resource for refreshing techniques learned long ago.

The application of reliability analysis to call center abandonment rates is an interesting application of known techniques to a new area.

"The Six Sigma Handbook" is one of only a few reference books on Six Sigma that I have at my desk.

22 of 22 found the following review helpful:

The 6 Sigma BibleSep 30, 2005
By Chickey
NOT a study guide for certification, but the absolute authority on why, how and when to implement six sigma methodologies into your organization. Before you even begin to debate whether six sigma is right for your organization or not, buy this book, expense it, and give it to your CEO for the holidays.

23 of 24 found the following review helpful:

Great BookMay 03, 2005
By Gregory P. Ferguson "Ferg"
Tom Pyzdek has a gift for explaining complex topics in simple terms. While the Six Sigma Handbook is a complete and accurate discussion of the material, unlike many books on this topic, this one is clear and easy to understand. Tom has actually used these techniques and his examples and explanations are easy to follow. Many books on this subject deal with theory or math. Tom tells you what to do to solve problems. The Six Sigma Handbook is a must-read for Engineers and Managers.

21 of 22 found the following review helpful:

Complete and HelpfulJun 09, 2003
By Gerald Taylor - Managing Consultant TPMG
We have taken the time to extensively read and assess the best selling texts on the topic of Six Sigma. We find this text to be the most complete and helpful for those who desire to be certified as a six sigma professional and for those who are certified and need a complete manual to use as a reference. Our firm uses it for all three levels of Six Sigma Certification training. The value ad of this text is that it also includes valuable topics all managers need if they want to improve the performance of their divisions, departments or lines of supervision. Thumb through it and let your own curiosities be your judge. You will not be disappointed.

12 of 13 found the following review helpful:

Six Sigma CritiqueAug 27, 2005
By Ford Mouse
This book is an excellent resource, however it is not an easy read. If you are unfamiliar with the Six Sigma language it takes awhile to sift through the information. There is a lot o information provided that will serve as a longterm resource.

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