| | |  | General Supplies and Equipment | Home » » » The Complete Lean Enterprise: Value Stream Mapping for Administrative and Office Processes | | | | | | | Description: | | "Winner of the 2005 Shingo Prize for Excellence in Manufacturing Research"
Most lean initiatives conducted by manufacturers are focused mostly on shop-floor activities — mapping the value stream of raw material to the shop-floor customer. Much of the untapped potential for productivity improvements lies, however, in non-production areas — where the value stream is administrative (i.e., "order to cash"). These "office" value streams directly support the daily production needs of an enterprise. Beau Keyte and Drew Locher's new book, The Complete Lean Enterprise: Value Stream Mapping for Administrative and Office Processes, offers a step-by-step approach to applying lean initiatives to the administrative and office environment. It's a must read for leaders looking to improve their production support activities within their order-to-cash value stream. The Complete Lean Enterprise is a valuable tool in applying value stream mapping (VSM) to non-production areas, identifying office wastes, establishing performance metrics, speeding up administrative workflow, and improving office efficiency. | | | Product Details: | | | Author:
| Beau Keyte | | Paperback:
| 160 pages | | Publisher:
| Productivity Press | | Publication Date:
| July 30, 2004 | | Language:
| English | | ISBN:
| 1563273012 | | Product Length:
| 8.19 inches | | Product Width:
| 5.3 inches | | Product Height:
| 0.45 inches | | Product Weight:
| 0.49 pounds | | Package Length:
| 10.94 inches | | Package Width:
| 8.43 inches | | Package Height:
| 0.47 inches | | Package Weight:
| 1.06 pounds | | Average Customer Rating:
|  based on 8 reviews |
| | | | Customer Reviews: | |
Average Customer Review:
 ( 8 customer reviews )
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Most Helpful Customer Reviews
33 of 34 found the following review helpful:
Excellent. Very practical & helpful bookSep 10, 2004
By Brian Maskell
For a long time "lean thinking" has been focused on the shop floor. Almost all the books and training materials deal exclusively with production issues. At last, we have a practical book on how to apply lean to office processes. In this book Locher & Keyte show how to extend value stream mapping out of the shop floor and into the all-important support processes like order-entry, customer service, product configuration & design, purchasing, accounts payable, and others. The step-by-step approach makes it easy to adapt these examples to your own real-life situation. This book will become the standard approach to office process improvements and kaizens.
20 of 22 found the following review helpful:
 A LOGICAL EXTENSION OF LEAN PRINCIPLESSep 30, 2005
By Clayton Fife
This book is a good tutorial to apply Lean to an office setting, but a basic understanding of the Lean principles is required to take full advantage of the work as many parallels are drawn between manufacturing applications and their office counterparts. Overall very useful, but especially in a manufacturing/production-support office environment more than in a traditional service or other type of office setting.
11 of 11 found the following review helpful:
Good introduction to VSM for office operationMar 10, 2007
By O. David
The value of this book depends strongly on your personal knowledge about VSM and JIT/Lean. I was more used to the approach from Quick-Response-Manufacturing as Tagging&Process Mapping. Anyway, for people searching an introduction to Value-Stream-Mapping and especially the office part, I can recommend this book - the production part of the good example used, is not discussed in details - but this is not the goal of the book anyway. I read many different books to get started with VSM, but this one is one of the simpliest and most consistent books about VSM for office operation. The writters refer to one single example of a company and develop the case in a understandable manner.
Readers interested in VSM for the shoopfloor should read this book as well. As a matter, it is unfortunatelly true, that companies focus there attention to the shopfloor operations, meanwhile the potential of upstream and non-production processes are ignored. This book gives you a good knowledge, how to start your journey.
I bought both books, Complete-Lean-Enterprise (the one I refer to here) as well as Value-Stream-Management-for-the-Lean-Office. Meanwhile the first one gave me a much better overview how to practice VSM, the second one was quite week (bad case example in my oppinion) and I could not get the point how to proceed with the VSM-technique. On the other side, the later book provides more information about important issues as pitch, heijunka, work balancing etc., but already using VSM for the shopfloor and having knowledge about JIT/Lean, this will not provide new insights to you anyway. Conclusion, I would recommend this book here to get started and definetly not the book Value-Stream-Mgmnt.-for-the-Lean-office!
Best Regards,
Oliver
6 of 9 found the following review helpful:
New User.Sep 14, 2005
By R. SHARMA
Excellent 'how to ' book for a VSM beginner. The 'hands-on' approach presented in the book is easy to follow and the illustrations are first rate.
2 of 3 found the following review helpful:
Good book , good explanation on LeanNov 15, 2010
By Marie
This book is a good tool to use if you are trying to understand the Lean Process.
But more details are required if you want to implement in your Administration department
would recommend this book to any office Manager.
See all 8 customer reviews on Amazon.com
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