Moments of Truth - Creating a Lean Chain of Support: A GBMP Lean Training DVD

In this 35-minute video, Shingo Prize recipient Bruce Hamilton invites managers and supervisors to take a look in the mirror - to examine how their actions and reactions can alternatively energize the continuous improvement process or kill it. Drawing upon the wisdom of the creators of the Toyota Production System, Taiichi Ohno, Shigeo Shingo and Ryuji Fukuda, this essential training tool focuses on the critical changes in management behavior that must be made to foster and support a sustainable Lean transformation. "Constructive dissatisfaction with the status quo" is the driver for improvement. But too often management and supervisors are the keepers and defenders of the status quo - and through their words and actions, the squash employee creativity, missing key moments when dissatisfaction may be converted into positive energy for change. This is a video for all employees, but primarily directed towards those who will be responsible for creating a chain of support for continuous improvement. Using a light-hearted approach, the DVD offers an opportunity to identify and act accordingly when these "moments of truth" arise as the first step to leading a Lean conversion.

35 minutes, using dramatizations, in the office and the factory

Critical moments of truth are single points in time during which interaction between manager and employee either create employee involvement or discourage it

Written by 2-time Shingo Prize Recipient Bruce Hamilton and produced by GBMP, Inc.

An essential tool for your Lean training library

Learn to build a lean chain of support