| | |  | Misc | Home » » » Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement, Second Edition | | | | | | | Product Promotions: | | | | | Description: | | Building on the success of the Shingo Prize-Winning first edition, Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement, Second Edition explains how to use the Lean management system to improve safety, quality, access, and morale while reducing costs. Lean healthcare expert Mark Graban examines the challenges facing today’s health systems, including rising costs, falling reimbursement rates, employee retention, and patient safety. The new edition of this international bestseller begins with an overview of Lean methods. It explains how Lean practices such as value stream mapping and process observation can help reduce wasted motion for caregivers, prevent delays for patients, and improve the long-term health of your organization. In addition to a new introduction from John Toussaint, this updated edition includes: - New and updated material on identifying waste, A3 problem solving, employee suggestion management, and strategy deployment
- New case studies—including a new Kanban case study (Northampton General Hospital) and another that ties together the themes of standardized work, Kanban, 5S, visual management, and Lean leadership for the prevention of patient harm
- New examples and updated data throughout, including revised chapters on patient safety and preventing medical errors
Detailing the steps needed for a successful transition to a Lean culture, the book provides the understanding of Lean practices—including standardized work, error proofing, root cause problem solving, and daily improvement processes—needed to reduce common hospital errors. The balanced approach outlined in this book will guide you through the process of improving quality of service while reducing costs in your hospital. *The Lean Certification and Oversight Appeals committee has approved Lean Hospitals as recommended reading for those in pursuit of Lean Bronze Certification from SME, AME, Shingo Prize, and ASQ. Check out a video of Mark Graban discussing the new edition of his Shingo Prize-Winning Book. http://youtu.be/0S6wVpkvjJk | | | Product Details: | | | Author:
| Mark Graban | | Paperback:
| 268 pages | | Publisher:
| Productivity Press | | Publication Date:
| November 07, 2011 | | Language:
| English | | ISBN:
| 1439870438 | | Package Length:
| 9.84 inches | | Package Width:
| 6.93 inches | | Package Height:
| 0.79 inches | | Package Weight:
| 1.05 pounds | | Average Customer Rating:
|  based on 24 reviews |
| | | | Customer Reviews: | |
Average Customer Review:
 ( 24 customer reviews )
Write an online review and share your thoughts with other customers.
Most Helpful Customer Reviews
23 of 26 found the following review helpful:
Best Lean Book for Health CareOct 08, 2008
By Michael
I have been reading Lean for a year since I came across it in my MBA program. In my opinion, it is the very best way to fix what ails hospitals. I have visited two of the leaders in the field including Virginia Mason Hospital in Seattle and a ThedaCare Lean event in Wisconsin. I am an experienced Critical Care Physician. This book puts it all together. The author, although an engineer, GETS healthcare. This book is for those of you who have worked long and hard in the trenches of clinical work in hospitals.
The author explains Lean clearly and concisely, and applies the material to hospital functions. Lean teaches that those closest to the work are most able to fashion the processes of the work. In hospitals those closest to the work are the best trained and often the most intelligent. Who better to change the culture. The author minces no words when discussing the difficulties and challenges of attaining such a cultural change. Lean is the only visible way out of the problems of cost, quality, professional and patient satisfaction that have plagued our industry. Lean makes it clear that all these goals are not only attainable, but dependent on one another.
The book is easy to read. It is not dense. I was able to read it in my flight back and forth to Wisconsin. If you are at all interested in hospital quality initiatives or Lean healthcare, you should read this book.
19 of 22 found the following review helpful:
Lean Book Worth Reading Twice!Feb 04, 2009
By Bryan Lund
"TWI Blog"
At first, I thought, "this is another Lean Simplified book with hospital words" - lean concept after concept with extensive commentary. This isn't criticism of author Mark Graban, it is what I have come to expect of these days with Lean books. It seems everyone re-publishes the same thing about Lean, except the authors use the "Lean ___insert your industry technical jargon here___," approach.
Here in Lean Hospitals, we have a truly unique experience. I had to read this twice, because I was gliding through this like it was another lexicon remix. This caused me to miss the deeper insight that the author, Mark Graban, artfully inserts in example after example. Once I slowed my pace, Graban very quickly takes you deep into thought provoking examples about the healthcare industry - pushing the reader beyond the common Lean definitions and into the real world. How refreshing! No made up stories in somebody's garden or garage or a skip-hop-and-a-jump through imaginary utopias; NO - Lean Hospitals is the real world application of lean with all of its successes and many lessons learned.
Jammed full of knowledge, testimonials, how-to examples, pictures and illustrations for anyone wondering how Lean could possibly apply to a hospital environment, this book follows a similar pattern of other well written Lean related books where a concept is presented, explanation of the concept is offered and then a host of examples follow to cement the concept in practical application. The real strength of this book is in unique adaptations of kanban and lean concepts which should give some hospital administrators the confidence to take that first step in an otherwise uncertain Lean journey. Bottom line: order several copies and organize a book/work study group with your staff, working out real problems as you make your way through the book. Hint: take your time.
Mark Graban, who has extensive experience in Lean Healthcare implementations, diplomatically chips away on the mainstream approach to 5S - housekeeping - something I have blogged harshly on for over a year now. He stresses the importance of taking 5S out of the narrow crawlspace of housekeeping and into the infinite world of daily idea generation, involvement and continuous improvement. My only criticism here, if you could call it that, is that we only get a glimpse of this alternate 5S universe for a brief period. My neediness aside, this book is unique; non-Japanese AND goes beyond what we know as 5S conventional lean approaches. Mark shows us how hospitals are adopting lean and adapting to their unique environment, the ultimate lesson we should all learn. This is not only rare but refreshing for those of us that have struggled with the way 5S and Lean was interpreted over twenty five years ago and subsequently (and superficially) taught to thousands over the decades. Kudos Mark, for daring to go there, but on this matter - I was hoping you opted for a surgical grade bonesaw instead of a scalpel!
Mark touches briefly on TWI and in particular Job Instruction while you are knee deep in the Standard Work for Hospitals section. Here Mark draws a clear picture of the need for Job Instruction in order for Standard Work to be useful on a daily basis. I believe that this is the only book I have seen that explains the need in a non-manufacturing setting - again, illustrating how hospitals can and are adopting and adapting lean concepts to a real world environment. This may be a good opportunity for readers to point other Lean/TWI skeptics to a real world example of how JI is an elemental skill for Lean leaders. Even more so, TWI and Lean zealots alike will see how this book is substantial, should be taken seriously, and certainly not a Lean "___insert your industry here___" book.
In a previous book review of Managing to Learn, I reveal how John Shook presents a new "pull based authority" concept. In Lean Hospitals, Graban shows us how pull based authority is applied across hospital departments - here we get clear insight on the kanban "how-to" and the reasons why we should consider this approach in administrative situations. It is very important and worth every penny for this chapter alone. This and many other sections of the book take complex Lean concepts and present them simply and clearly for anyone at any level in a hospital setting.
Lean Hospitals is a great book, loaded with how-to and sharp insight that predicts the future of healthcare; those organizations that run business as usual and those that are customer-oriented. The style is straightforward - concepts backed up with know-how, but may require another read to fully grasp the full context. This is because the examples tend to chop up the flow of the concepts and I found myself going back a couple of times to tie it all together. Regardless of my minor observations, keep this fantastic reference handy; I have pulled it off the bookshelf several times already and I work in consumer goods manufacturing, so it should be extremely useful to anyone in a hospital setting.
11 of 13 found the following review helpful:
Waiting for a long timeSep 14, 2008
By Lee D. Fried
Lean Hospitals is a book I have been waiting to be written since 2004 when I first began teaching Lean to healthcare professionals. I just wish I had it four years ago. The book is fast read and does a nice job bridging Lean concepts and principles into the healthcare environment through examples and stories. Additionally, the book does not just focus on the tools Lean, but also the management system. This is a prerequisite for me before I will purchase any book to share with my senior leadership team (I just ordered a copy for the entire team).
3 of 3 found the following review helpful:
It will open your eyes!Nov 29, 2011
By Rich D
An excellent read. This edition provides enhanced ideas and recommnedations on the original, the examples Mark uses are real world and applicable - they make you think. This book is a must for those in healtcare. His discussion regarding standard work in healtcare was right on. After reading this book you won't see things in your facility the same way again. Highly Recommend
1 of 1 found the following review helpful:
More than a book, it is a GPS for the quest in healthcare excellenceFeb 21, 2012
By Vinod Parthasaratky
Mark has probably done more service in bringing sustainable excellence in health care operations than most people realize. Mark's quest to bring visibility to the application of lean concepts in healthcare is not only noble, but essential. As HC costs continue to rise and providers around the country see declines in revenue, application of lean principles in healthcare is a critical pillar in sustaining the fundamental foundations of patient quality, safety, and employee engagement.
Mark is better than most in articulating this message because he has been there, done it; He is also passionate about this cause and it comes through in every line of the book. Though the price might seem prohibitive to a person who looks at just the cover, never judge a book by the cover or the price. This is a must read and must own for any hospital executive or staff member who is interested in transforming the delivery of patient quality, safety and care, while excelling in engaging their employees.
Highly excited to give an enthusiastic recommendation!
See all 24 customer reviews on Amazon.com
| | |
|
