| | |  | Standardization/Standard Work | Home » » » » Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference | | | | | | | Description: | | A "textbook with passion", Hardwiring Excellence offers a road map and practical how-to guide for creating and sustaining a culture of service and operational excellence. In this book, author Quint Studer, CEO of Studer Group, draws on his personal experience as a former hospital executive who led two organizations to the top 1% in patient satisfaction and his experience coaching hundreds of healthcare organizations since. Studer, a nationally acclaimed educator, coach, and thought leader in healthcare today, is a master storyteller, mixing "chicken soup style" stories with personal insight, simple tools, and in-depth recommendations on how good organizations can become great ones. Based on Studer GroupÂ’s Nine Principles SM, Quint Studer shows how to retain more employees; ensure better customer service; build strong leadership, align organizational values, goals, and results; increase communication; reward and recognize individual success while also requiring accountability; and move operational performance for better financials, market share, and growth. At the core of the journey, he says, is a sense of purpose, worthwhile work and making a difference. When organizations learn how to harness this passion in their employees, they create a success spiral with ever increasing momentum. In fact, Richard L. Clarke, FHFMA, President and CEO of Healthcare Financial Management Association says, "Quint StuderÂ’s Nine Principles of service and operational excellence provide the missing link between people power and strong financials. ItÂ’s about courageous leadership." | | | Product Details: | | | Author:
| Quint Studer | | Paperback:
| 280 pages | | Publisher:
| Fire Starter Publishing | | Publication Date:
| March 01, 2004 | | Language:
| English | | ISBN:
| 0974998605 | | Product Length:
| 8.9 inches | | Product Width:
| 6.0 inches | | Product Height:
| 0.8 inches | | Product Weight:
| 1.05 pounds | | Package Length:
| 8.9 inches | | Package Width:
| 6.0 inches | | Package Height:
| 0.8 inches | | Package Weight:
| 1.05 pounds | | Average Customer Rating:
|  based on 37 reviews |
| | | | Customer Reviews: | |
Average Customer Review:
 ( 37 customer reviews )
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Most Helpful Customer Reviews
15 of 15 found the following review helpful:
Quint gets itApr 07, 2005
By hospitaltony
"www.hospitalimpact.org"
Learn from one of the best in Quint Studer.
He ain't your ordinary hospital consultant. In fact, he probably wouldn't call himself a consultant at all; he's a "Fire Starter" and a "Coach." From a high school GPA of 1.3 to Special Ed teacher to hospital President to Founder of the Studer Group, this man has a genuine passion to make a difference in healthcare and on society. In his first COO role at Holy Cross Hospital, he took his hospital's patient sat scores from 5% to 94% in one year. At his first Administrator position in Baptist Hospital, he decreased employee turnover from 30% to 12% and also founded the Baptist Leadership Institute. It's hard to argue with results like that, and Quint tells us exactly how to do it in our hospitals.
In my view, this book is well-balanced between motivation and practical to-do's. In fact, I think the magic of this book is how well Quint covers both issues: the heart (the emotions/psychology, human nature) and the mind (hard-nosed focus on hard-core results). I think most hospital leaders could pick up this book and actually put some or all of the principles into practice, even in difficult working environments. And that is exactly Quint's intent.
4 of 5 found the following review helpful:
A "How-To" for ExcellenceJun 07, 2004
Quint has an amazing way of always connecting, always reducing the complexity and showing the way to simplicity in the pursuit of excellence.
His advice and coaching tips are real-world and real-time and shouldn't be thought of as exclusive to healthcare. It would be difficult to make it to the end without identifying one or two leadership-enhancing behaviors....ready to be put to use tomorrow.
Having attended his speaking engagements, I can share that "Hardwiring Excellence" is like an extended conversation with Quint.
3 of 4 found the following review helpful:
The definitive textbook on excellenceJun 03, 2004
Quint Studer has been making a difference in healthcare for years. His nine principles have been proven successful many times over in organizations large and small throughout the nation. Hardwiring Excellence is a primer of how the nine principles can help an organization achieve excellence. It is a step by step guide that provides an entertaining combination of wonderful stories and practical information that works. You will read and re-read this book many times over, and it will take you on a journey to achieve excellence that you never thought possible.
5 of 7 found the following review helpful:
Life Changing! If you are a burned out healthcare leader...Jun 06, 2004
You simply must read this book. This clearly demonstrates how to take complex situations and make them easy to understand by connecting to purpose, worthwhile work and making a difference. I now remember why I got into healthcare in the FIRST place. I am a better leader because of these Principles.
6 of 9 found the following review helpful:
 Also Not Just for Hospitals!Jan 08, 2006
By Ask Doctor Lean
I have been a Lean Production Systems Practitioner for over twenty years and have had the privilege of learning from some of the original teachers of Lean in the United States. I have been influenced by Deming, Juran, Goldratt, Peters, Covey, Kotter, Drucker, Greenleaf, Senge and many other authors on leadership and management of change and continuous improvement and organizational learning. I first read Quint Studer's book as I began a project to implement lean systems in several hospitals. "Hardwiring Excellence" will always rank as one of my favorite books on leadership. I especially enjoyed Studer's personal story and recognition of himself as "the problem" and his transformation as an effective leader and organizational catalyst.
See all 37 customer reviews on Amazon.com
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