| | |  | Business | Home » » » Drive Business Performance: Enabling a Culture of Intelligent Execution (Microsoft Executive Leadership Series) | | | | | | | Description: | | This groundbreaking guide provides a deep understanding of how to achieve enterprise performance management objectives, backed up by first-hand accounts from Fortune 500 companies who are winning by building accountability, intelligence, and informed decision-making into their organizational DNA. Drive Business Performance explains the competitive advantage experienced by organizations that create and manage a "Culture of Performance." | | | Product Details: | | | Author:
| Bruno Aziza | | Hardcover:
| 320 pages | | Publisher:
| Wiley | | Publication Date:
| April 25, 2008 | | Language:
| English | | ISBN:
| 0470259558 | | Product Length:
| 9.08 inches | | Product Width:
| 6.39 inches | | Product Height:
| 1.13 inches | | Product Weight:
| 1.23 pounds | | Package Length:
| 9.13 inches | | Package Width:
| 6.14 inches | | Package Height:
| 1.26 inches | | Package Weight:
| 1.23 pounds | | Average Customer Rating:
|  based on 13 reviews |
| | | | Customer Reviews: | |
Average Customer Review:
 ( 13 customer reviews )
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Most Helpful Customer Reviews
6 of 6 found the following review helpful:
 An essential guide to business transformation for performance improvementJun 07, 2008
By ACD
"Drive Business Performance: Enabling a Culture of Intelligent Execution" by Bruno Aziza and Joey Fitts represents much more than a demystification of performance management terminology. The book is neither a re-telling of the benefits of performance management, nor a veiled attempt to shape a business case for PerformancePoint. Instead, the authors introduce novel ideas backed by case study research, culminating in a pervasive and flexible model for business transformation within the scope of performance improvement.
The Culture of Performance (CoP) Model presented by the authors bridges a gap between the establishment of a performance measurement framework (e.g., Balanced Scorecard, TQM, Lean, etc.), and the tools and methods brought to bear in executing performance measurement (read: Business Intelligence). CoP is a comprehensive model for evolving organisations into the strategy-focused enterprises that Drs. Kaplan and Norton envisioned years earlier. To be certain, we all stand on the shoulders of giants.
That the authors chose to include "culture" in the name of their model cannot be understated: it directly addresses organisation-wide cultural transformation as it relates to the adoption of performance management (through the model's six phases). The authors demonstrate, with compelling evidence, that a company is more likely to achieve its desired outcomes when all its members adopt a performance-oriented mindset. Here, case studies on Expedia, Energizer and The Veterans' Health Administration (U.S.) each strike a chord on the sometimes painful transformation to a culture of performance. Aziza and Fitts make these findings practical, encouraging incubation through scored questionnaires, supporting capability models (MAP) and guiding principles. The final chapter of the book provides an excellent summary that aligns said scores to an entry point into the CoP model; this provides a reasonable indication of where an organisation may begin to improve business performance.
This excellent book warrants careful review and consideration-- it represents fresh and illuminating thinking from two of the most prominent figures in the field of performance management. For executives, directors and managers looking to improve business performance (as well as consultants specialising in performance management) consider this book essential reading.
5 of 5 found the following review helpful:
A must read for executives trying to deliver the promise of Performance ManagementMay 02, 2008
By Jack Hobbs
I've just finished reading Drive Business Performance and I'd recommend it highly to anyone trying to work out how to actually enable an organisation to realise the benefits of performance management. Many organisations have tried and relatively few have actually succeeded in putting performance management at the very core of it's DNA. This book provides a great blend of (new) theoretical concepts, blueprints for success from organisations such as Hilton Hotels and Fortis, and most importantly a well-structured guide for execution.
4 of 4 found the following review helpful:
Real World Examples - Not Jargon, Buzz Words, and TheoriesMay 07, 2008
By Mike Willis
"Mike"
Aziza & Fitts provide an intelligent perspective on what it takes (and means) to create a "Culture of Performance". The book relies on real world examples rather than conceptual theories peppered with today's favorite jargon. Their approach is refreshing in that the content is backed by existing business environments with a proven track record for success. Empowering individuals and holding them accountable is an absolute necessity. Success is derived from surrounding yourself with the best possible people... and then staying out of their way. This book should be mandatory reading for all employees of any organization. True paradigm shifts occur when EVERYONE has a clear understanding of the goals and objectives - not just a few key players.
3 of 3 found the following review helpful:
 Must read for enterprise performance management execs and managersDec 29, 2008
By Ron W. Dimon
Bottom line: this is a very good book on the business benefits and high-level "how to" of enterprise performance management (EPM).
While the authors refer to this domain as `performance management,' it's not to be confused with the annual Human Resources review process, but rather all of the people, process, and technology involved in sustainably executing your strategy: including monitoring, analyzing, and planning the key drivers of value for your business.
This book is not too technical nor too theoretical. It has the right balance of business perspective, systems enablement, and process maturity to give a good overview of the promise of EPM and strategy execution. It makes liberal use of case studies, examples and stories to illustrate points and give more depth to the insights.
Some highlights:
* Fact-based, data-driven decision making (p.12)
* Strategic, Operational, and Tactical Decisions (p28)
* The Foundation for Decisions: information & trust (p32)
* Competitive Benchmarking (p16)
* The `right' metrics (p49, 69)
* Line of Sight visibility (p.93)
* Accountability Mapping (p 226) and also how difficult it is to visualize and map metric relationships (p. 69)
* A very good "uber" model for determining where to focus your efforts (p.254)
They also follow-up the book with more information on their companion website at http://www.cultureofperformance.com
All in all, a very good read and certainly belongs on the bookshelf of any EPM manager and any CIO and CFO....hopefully dog-eared and well-worn.
3 of 3 found the following review helpful:
One of the better Performance Management booksMay 17, 2008
By Chopper2000
At first I was skeptical, but then by the time I finished it, I had something I could actually use. The book goes where few management books dare to go - to actually talk about how to change a business culture. Wow!
There are precise examples of how change is made, with company stories, that allow for organizations to understand that change is possible. This book is now on my must reads list, and I will give it to every executive I work with.
I'd put this book before the Kaplan Balanced Scorecard books and even before Competing on Analytics. The style is concise, the case studies are relevant and the roadmap guidance to changing an organization is approachable.
See all 13 customer reviews on Amazon.com
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