| | |  | Six Sigma | Home » » » Developing and Measuring Training the Six Sigma Way: A Business Approach to Training and Development | | | | | | | Product Promotions: | | | | | Description: | | This important resource translates the popular Six Sigma methodologies, tools, and techniques in a way that is customized specifically for the design, implementation, and measurement of employee development programs. A proven alternative to the Kirkpatrick Model, this new model offers a more effective method for designing and testing the effectiveness of training. Throughout the book, the author presents tools in a user-friendly and understandable format that is tailored for implementation in the development and measurement of employee learning programs. Step-by-step, Developing and Measuring Training the Six Sigma Way walks the reader through the highly effective and proven DMADDI™ process. | | | Product Details: | | | Author:
| Kaliym A. Islam | | Paperback:
| 256 pages | | Publisher:
| Pfeiffer | | Publication Date:
| September 22, 2006 | | Language:
| English | | ISBN:
| 0787985333 | | Product Length:
| 6.95 inches | | Product Width:
| 0.75 inches | | Product Height:
| 9.33 inches | | Product Weight:
| 1.07 pounds | | Package Length:
| 9.06 inches | | Package Width:
| 6.85 inches | | Package Height:
| 0.87 inches | | Package Weight:
| 1.1 pounds | | Average Customer Rating:
|  based on 5 reviews |
| | | | Customer Reviews: | |
Average Customer Review:
 ( 5 customer reviews )
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Most Helpful Customer Reviews
2 of 2 found the following review helpful:
 He doesn't understand Kirkpatrick evaluation at allSep 30, 2009
By Robin A. Lewis
Kaliym Islam criticizes the Kirkpatrick model by saying "Level IV, which is where the impact that the training product has on the business is supposed to be identified, is contingent on an analysis of the data collected in the first three levels, none of which even attempt to capture the voice of business. The provider of feedback for level IV tends to be the training department or the training manager who frequently attempts to derive a correlation between the results of the first three levels of evaluation and business impact."
This is misleading. Kirkpatrick Level IV evaluation requires the collection of additional data beyond that collected for the first three Levels. This data is generally in the form of business unit performance reports. It is necessary to collect data before and after training in order to determine business impact.
Islam then uses harassment training as an example. He claims that "In this example of the Kirkpatrick assumption gone wrong, the return on investment for the business is getting everyone trained quickly." Again, this is misleading the reader. The Kirkpatrick model measures training effectiveness, not ROI. Kirkpatrick Level IV measurement of a harassment course would look at the number of harassment complaints before the training and compare it with the number of harassment complaints after the training.
The Phillips ROI model for training, which incorporates the Kirkpatrick measurements, would convert the difference in harassment complaints to a monetary equivalent - with the help of senior management and accounting - and compare it against the cost of the training.
While I applaud Islam's attempt to apply Six Sigma to training, I became disenchanted with his approach when he began the book by defining Six Sigma through examples of defects (anything that did not meet customer requirements). His list included "a misspelled word, a simulation that has incorrect information or does not work properly, a hyperlink that is broken, or a course taking too long to complete or costing too much". While these examples are important within instructional design, they have nothing to do with aligning training with business objectives or measuring the impact of training on business.
0 of 1 found the following review helpful:
Excellent!May 21, 2007
By Athnasios Vasilakis
The book offers an entirely new perspective on training programs.
It will be extremely handy for any training and development professional.
0 of 1 found the following review helpful:
 New InsightJan 11, 2007
By S. Tucker
I think this book provides new insight to a topic in a manner that can be used in varied organizational settings. As an administrator at a major University, I especially liked the fact that this book is written in a way that even the non Six Sigma exert can pick it up and apply the principles.
0 of 1 found the following review helpful:
 Fantastic!!Jan 08, 2007
By Mark A. Williams
"Bossman"
Anyone in a leadership position endeavoring to create value through
their human assets should study this book. Developing and Measuring
Training the Six Sigma Way is the book on how to do it.
0 of 1 found the following review helpful:
A must-read guide!Jan 08, 2007
By Kimberly St John-Stevenson
Rarely does a book come along that provides new insights into a topic in a manner that can be used in varied organizational settings. Kaliym Islam has written the first book that shows how training professionals and businesspeople can work together to create real business results. This is a practical, insightful, demystifying guide into the why, what, who and, most importantly - the HOW - to utilize Six Sigma for value creation. If you're looking for a practical map to guide you in maximizing training and change initiatives, this is it! Every professional involved in training, whether a designer, developer, manager or stakeholder, will benefit in that Mr. Islam is sharing valuable steps needed to ensure successfully implemented training solutions every time."
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