Cost of Poor Quality

This program looks at what the failure to achieve a high standard of quality may cost your organization and shows you ways to illuminate the costs of quality so you can see where to start saving. You'll learn effective ways to analyze the cost of quality data and the pitfalls to avoid, methods of eliminating the effects of poor quality, and a strategy for meeting total customer satisfaction. Case studies at the Merix Corp., IBM, and the Copeland Corp. show you successful strategies for reducing poor quality costs. This video is a must view for management, quality supervisors, and production managers looking to improve their company's competitiveness.